Disruption at Hereford expected until 11:00 

Route(s) affected

Transport for Wales between Manchester Piccadilly and Cardiff Central / Swansea / Carmarthen / Milford Haven, and also between Holyhead and Cardiff Central

West Midlands Railway between Birmingham New Street and Hereford

Description

A fault with the signalling system at Hereford means that the lines at the station are currently closed. As a result, trains running to / from and through this station may be delayed by up to 45 minutes or revised to terminate at a different station on their route.

Disruption is expected until 11:00.

Transport for Wales customer advice:

You may use your ticket at no extra cost on the following services until 12:00:

• Avanti West Coast between Manchester Piccadilly and Crewe

• Northern between Manchester Piccadilly and Crewe
  

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

Pay as you go

If you're using pay as you go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.

Check services running in the area using the Transport for Wales live map.

West Midlands Railway customer advice:

You may use your ticket at no extra cost on Transport for Wales services between Shrewsbury and Hereford (please note, these services are also impacted by this disruption).

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.