Disruption between Hertford North and Alexandra Palace expected until 12:00 

Route(s) affected

Between Stevenage / Hertford North and Moorgate

Description

A safety inspection of the track between Hertford North and Alexandra Palace means that trains have to run at a reduced speed on the line towards Moorgate. As a result, trains running between these stations may be cancelled, delayed by up to 30 minutes or revised.

Disruption is expected until 12:00.

Customer advice:

If you are travelling between Hertford North and Alexandra Palace in the direction towards Moorgate, you may need to use an alternative service to complete your journey.

Your journey may take longer than normal and you should allow an additional 30 minutes extra to reach your destination.

For the latest information, check station screens and use online journey planners.

Travel Advice:

• Services between Hertford North, London Kings Cross/Moorgate have been suspended

• Services between Gordon Hill and London Kings Cross/Moorgate have been also been suspended

• Services between Moorgate and Stevenage in the direction towards Hertford North will run as booked. In the opposite direction towards London, services from Stevenage will divert via Welwyn Garden City

If you are travelling via London Liverpool Street, your ticket will be accepted on London Underground services where you can travel to London Kings Cross / London St Pancras International for Thameslink and Great Northern services towards your destination.

For stations between Enfield Chase and London, your ticket will be be accepted on alternative Thameslink and Great Northern services. You ticket is also being accepted for use on London Buses between Crews Hill and London.

Alternatively, ticket will be accepted at no extra cost for journeys on the Piccadilly line between Cockfosters and London. You may also travel on London Overground services from Enfield Town into London Liverpool Street.

Please continue to check online journey planners for the latest information.

Ticket acceptance:

Your ticket may be used at no additional cost on the following:

• Alternative Thameslink and Great Northern services between Stevenage, Welwyn Garden City, London Kings Cross and Moorgate

• Greater Anglia services between Hertford East and London Liverpool Street

• London Buses between Crews Hill and Moorgate

• London Underground between all London Terminals including Piccadilly line towards Cockfosters

• London Overground between Enfield Town / Cheshunt and London Liverpool Street

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Stay up to date on the move with Great Northern's WhatsApp channel. Live updates are available Monday to Friday, 07:00–21:00.

Can you tell me more about the incident?

There has been a report of a possible issue with the track in this area. Network Rail's engineers will be attending as soon as possible to carry out a detailed inspection.

There are various different types of defects, and the first advice usually comes from drivers or other staff travelling through the area. Response staff will normally check the location which has been specified and find out whether the track is still supported correctly, whether the rails themselves are in the usual condition, and if there are any problems with the fixings and metalwork which attach the rails to the sleepers.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.