Reduced service between Stevenage and Alexandra Palace via Hertford North expected until 22:30 

Route(s) affected

Between Stevenage and Alexandra Palace via Hertford North

Description

A safety inspection of the track between Hertford North and Alexandra Palace means that the line towards Alexandra Palace is blocked. As a result, trains running between these stations may be delayed by up to 15 minutes or revised.

Disruption is expected until 22:30.

Customer advice:

If you are travelling between Stevenage towards Alexandra Palace southbound you may have to change trains more times than normal.

Please allow at least an additional 60 minutes to complete your journey.

Please talk to station staff, look at the information boards or check your journey planner for the most recent information.

Changes to services:

While this disruption is ongoing, there will be the following changes to services:

Trains that normally run between Stevenage and Moorgate will run non stop between Stevenage and Alexandra Palace. This route will go via Welwyn Garden City.

How do I travel from Stevenage to Hertford North?

You will need to use your ticket on a Great Northern service to Alexandra Palace. From there trains are running towards Hertford North.

Please be aware that this will add at least an additional 30 minutes depending on the route

Can I use my ticket with another operator?

You can travel on the following services at no additional cost;

• Alternative Great Northern services between Stevenage and London Kings Cross / Moorgate

• Thameslink services between Stevenage and London St Pancras International

• London Overground between Enfield Town and London Liverpool Street

• London Buses between Crews Hill and London terminals

• London Underground between all London terminals

Please be aware that using alternative travel will add at least 30 minutes to your journey depending on the route.

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Can you tell me more about the incident?

Services are currently disrupted while a precautionary safety inspection of the track is undertaken.

Safety is always the top priority, and trains may be delayed, revised or cancelled until the inspection is complete.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.