Reduced service between Moorgate and Stevenage via Hertford North expected until the end of the day 

Route(s) affected

Between Moorgate and Stevenage

Description

An operational incident earlier today between Alexandra Palace and Hertford North means that a reduced service is in operation between Moorgate and Stevenage via Hertford North. As a result, some trains running between these stations may be cancelled or revised.

Disruption is expected until the end of the day.

Customer advice:

Disruption is expected between Moorgate and Stevenage via Hertford North, due to an earlier operational incident.

You may need to use alternative connections from Moorgate to Hertford North.

Alternative Route Guidance:

You can use your existing ticket at no extra cost on the following route/services:

• If you require stations between Moorgate and Crews Hill, you can use your existing ticket on London Buses

• If you're travelling to or from Hertford North, you can use Greater Anglia services between London Liverpool Street and Hertford East instead. This is around 20 minutes away from Hertford North

• London Underground between all London terminals

• London Overground between London Liverpool Street and Enfield Town

• If you require Watton-at-Stone, please speak to station staff or press the green button on the station help point

Replacement buses are in operation:

Some replacement buses have been sourced, so you may be able to use these to get to your destination.

These buses will operate on the following routes:

• Between Moorgate and Stevenage via Hertford North

This will be a limited service and where possible, schedules for these buses will be shown on our journey planners, for you to see the next services from your station.

Customers are strongly advised to check their journey before travelling, as further changes may still be required. Please check journey planners, station departure boards or the Great Northern app before setting off.

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Stay up to date on the move with Great Northern's WhatsApp channel. Live updates are available Monday to Friday, 07:00–21:00.

Can you tell me more about the incident?

An earlier operational incident has meant there is a shortage of trains and crew in this area. This means some services will need to be cancelled and or revised whilst service recovers.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.