Lines reopened: disruption between Newcastle and Sunderland expected until 13:00 

Route(s) affected

Between Carlisle / Newcastle and Middlesbrough, and also between Newcastle and Nunthorpe / Great Ayton

Description

All lines have now reopened following a vehicle striking a bridge earlier today between Newcastle and Sunderland. Trains are unable to run between these stations may continue to be cancelled, delayed, revised or diverted.

Disruption is expected until 13:00.

Customer advice:

How does this affect my journey?

Train services are now able to run between Newcastle and Middlesbrough via Hartlepool (in both directions) but may be subject to short notice cancellations and delays whilst the service returns to normal.

What should I do?

You can also travel on LNER and TransPennine services at no extra cost between Newcastle and Darlington.

Please note that other train operators may also be affected by disruption – please check your whole journey before travelling.

Northern train ticket restrictions have been lifted in the affected areas, including Advance and Peak restrictions, during this disruption. Restrictions will be reinstated once the disruption ends.

Replacement transport:

Road transport has been requested to operate between Newcastle and Middlesbrough via Hartlepool, more updates will follow once recruited.

Journey times may be extended whilst travelling by road transport.

Additional information:

Network Rail staff are on site.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.