Disruption between Oxford and Banbury expected until 20:30 

Route(s) affected

CrossCountry between Bournemouth and Birmingham New Street / Manchester Piccadilly, and between Reading and York / Newcastle

Great Western Railway between London Paddington / Didcot Parkway and Banbury

Description

A broken down train in the Heyford area means the line towards Birmingham New Street is blocked. As a result, trains may be delayed or revised.

Disruption is expected until 20:30.

Great Western Railway customer advice:

A minibus has been arranged to run between Banbury and Oxford. The minibus will leave Banbury at 19.35 and will call all stations to Oxford.

A minibus has been arranged to run between Oxford and Banbury . The minibus will leave Oxford at 20.00 and will call all stations to Banbury.

You may use your train ticket at no extra cost on CrossCountry between Reading and Banbury in both directions.

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

If you miss a connection as a result of being delayed, you can use your ticket, at no extra cost, on the next available train.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.