Disruption between Birmingham New Street and Leicester / Derby expected until 20:00 

Route(s) affected

Between Plymouth and Leeds / Newcastle / Edinburgh, and between Bristol Temple Meads and Edinburgh, and between Cardiff Central and Nottingham / Edinburgh, and between Gloucester and Nottingham, and between Reading and York / Newcastle, and also between Birmingham New Street and Leicester / Nottingham / Cambridge / Stansted Airport / Newcastle

Description

The emergency services dealing with an incident between Birmingham New Street and Leicester / Derby means all lines are closed. As a result, trains running between these stations may be cancelled, delayed by up to 60 minutes, revised or diverted via Lichfield City.

Disruption is expected until 20:00.

Customer advice:

If your CrossCountry train is cancelled, you may use your ticket on CrossCountry services operating two hours before or two hours after your cancelled service.

Alternatively, you may use your ticket on the below services and routes at no extra cost:

Suggested routes between Birmingham New Street/Tamworth/Derby and Nottingham:

• CrossCountry services between Birmingham New Street and Nuneaton changing for onward connections as required

• East Midlands Railway between Leicester and Derby

• London Northwestern Railway services between Lichfield Trent Valley and Nuneaton via Tamworth

• West Midlands Railway between Birmingham New Street and Lichfield Trent Valley changing for onward connections as required

You may also use your ticket on the following train operators two hours before or two hours after your cancelled train on an alternative viable route:

• Avanti West Coast

• London Northwestern Railway

• West Midlands Railway

You do not need to amend your ticket to use it on these services.

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

Unfortunately, any seat reservations will not be carried over to another train, but Coach B, H and L are unreserved coaches on CrossCountry services (where available) so please head to them.

Road transport:

Limited road transport will be in place between Birmingham New Street and Burton on Trent, calling at Wilnecote and Tamworth in both directions from approximately 18:15.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.