Disruption between Hindley and Wigan Wallgate / Wigan North Western expected until 20:15 

Route(s) affected

Trains between Manchester Victoria and Wigan North Western, and between Leeds and Wigan Wallgate, and between Blackburn and Wigan Wallgate / Headbolt Lane, and also between Manchester Oxford Road / Stalybridge and Southport

Description

A points failure between Hindley and Wigan Wallgate / Wigan North Western means all lines are disrupted. As a result, trains between these stations will be cancelled, delayed or revised.

Disruption is expected until 20:15.

Additional information:

Network Rail staff are on site assessing the issue.

Customer advice:

You can travel on the next Northern service to your destination, where available.

Northern train ticket restrictions have been lifted in the affected areas, including Advance and Peak restrictions, during this disruption. Restrictions will be reinstated once the disruption ends.

Replacement transport:

Road transport will be operated as follows:

• 19:10 from Manchester Victoria to Wigan Wallgate, calling at, Salford Central, Salford Crescent, Swinton, Walkden, Atherton, Hag Fold, Daisy Hill, Hindley, Wigan Wallgate operated by Bestway

• 19:10 from Manchester Victoria to Wigan Wallgate, calling at, Salford Central, Salford Crescent, Kearsley, Farnworth, Moses Gate, Bolton, Westhoughton, Hindley, Ince, Wigan Wallgate. Operated by S-Line

• 19:10 from Wigan Wallgate to Manchester Victoria, calling at Ince, Hindley, Westhoughton, Bolton, Moses Gate, Farnworth, Kearsley, Salford Crescent, Salford Central, Manchester Victoria. Operated by S-Line

• 19:00 Wigan Wallgate to Manchester Victoria,calling at, Hindley, Daisy Hill, Hag Fold, Atherton, Walkden, Swinton, Salford Crescent, Salford Central, Manchester Victoria operated by Bestway

Please check station information posters for the location of the bus pick-up points and be advised that bicycles, e-bikes and dogs (except for service dogs) are not permitted on replacement road transport.

Journey times may be extended by up to 60 minutes whilst travelling by road transport.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.