Disruption between Horsham and Arundel expected until 11:30 

Route(s) affected

Between London Victoria / Horsham and Bognor Regis, between London Victoria / Three Bridges / Horsham and Portsmouth Harbour, and also between Horsham and Southampton Central / Portsmouth & Southsea

Description

A person has been hit by a train between Horsham and Arundel. Whilst the emergency services carry out their work, all lines between these stations are closed. Trains may be cancelled, delayed by up to 60 minutes, revised or diverted.

Disruption is expected until 11:30.

A visual disruption map video is available.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Customer advice:

A person has been hit by a train between Horsham and Arundel. This means no trains are able to run through this area until further notice.

The following station will not be served:

• Christs Hospital

If you require this station, you will need to use an alternative route or delay travelling until later.

Please note that using an alternative route may take longer than usual. Ensure to leave at least an extra 60 minutes to reach your destination.

Service Alterations:

The following changes to services are expected:

• Service that normally run between London Victoria and Bognor Regis / Portsmouth will divert via Hove. If you require Portsmouth, it may be quicker to change at Brighton

• Services that normally run between London Victoria and Littlehampton will divert via Hove, calling additionally at Three Bridges

• Services that normally run between Brighton and Southampton will call additionally at Fishbourne, Bosham, Nutbourne and Warblington

• A limited shuttle service will be running hourly, calling at all stations between Bognor Regis and Billingshurst

If you're waiting on a train which is delayed between stations:

If your train is delayed between stations, please remain where you are and listen to announcements, or speak to staff for further information. Teams will be doing everything they can to help you continue your journey.

Please don't leave the train unless you are asked to do so. Other trains may still be moving in the area, and the track is also a very hazardous environment. In areas where the trains are powered by an electric third rail, this usually stays live and dangerous during incidents, and looks the same as other rails.

Replacement buses:

Buses have been requested from suppliers, but there hasn't been confirmation of these yet.

If we can provide a bus service, we'll let you know by updating this message.

Bus journeys will take longer than your usual train journey on this route, and if possible a time estimate will be provided here.

Please check before you travel using online journey planners and live departure boards.

Ticket Acceptance:

You can use your existing ticket at no extra cost on the following services:

• Alternative Southern services between Portsmouth, Bognor Regis and East Croydon

• Thameslink services between Brighton and East Croydon, and also between Horsham and East Croydon

• South Western Railway services between Portsmouth, Havant and London Waterloo

• London Underground for connections between all London terminals

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Stay up to date on the move with Southern’s WhatsApp channel. Live updates are available Monday to Friday, 07:00–21:00.

Can you tell me more about the incident?

Work is being carried out with Network Rail and the emergency services to deal with this incident as sensitively, quickly and safely as possible.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.