No trains between Gloucester and Swindon via Kemble: disruption expected until 14:00 

Route(s) affected

Between Gloucester and Swindon

Description

A broken down train at Kemble means that the line is blocked. As a result, trains are unable to run between Gloucester and Swindon via Kemble and will be diverted. Stonehouse, Stroud and Kemble will not be served.

Disruption is expected until 14:00.

Customer advice:

Trains between Gloucester and Swindon will divert, and run-stop.

Road transport is being arranged for customers at, or requiring Stonehouse, Stroud or Kemble. Please make use of the help point located on station platforms if boarding at any of these stations for further information.

Additional information:

A freight train has broken down at Kemble and needs to be moved. This is being arranged by the operators involved, but it means that Great Western Railway services are unable to use that line at the moment.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.