Disruption between Clapham Junction and Shepherds Bush expected until the end of the day  

Route(s) affected

between Clapham Junction and Shepherds Bush

Description

A points failure at Kensington Olympia means some lines are are disrupted. As a result, trains between Clapham Junction and Shepherds Bush may be cancelled, delayed, diverted or revised.

Disruption is expected until the end of the day.

London Overground customer advice:

You can use your tickets at no extra cost on London Buses via any reasonable route.

Services from Stratford to Clapham Junction will be diverted to Richmond (two per hour) or terminate at Willesden Junction (two per hour) alternately.

Southern customer advice:

No Southern trains can run between Shepherds Bush and Watford Junction until further notice. You will need to use an alternative route to reach your destination.

You should allow at least an additional 60 minutes to complete your journey today.

Please talk to station staff, look at the information boards or check your journey planner for the most recent information.

The following stations will not be served by Southern services until further notice:

• Wembley Central

• Harrow & Wealdstone

• Watford Junction

How do I get from Clapham Junction to Wembley Central, Harrow & Wealdstone or Watford Junction?

If you are travelling to one of these stations the quickest way from Clapham Junction is to travel to London Victoria on an alternative Southern service. From there you can get the direct Victoria line to London Euston. At Euston you can catch either a London Overground or London Northwestern service to reach your destination.

Please be aware that this will take up to an additional 45 minutes to your journey today.

Can I use my ticket with another operator?

You can travel on the following services at no additional cost;

• Alternative Southern services between East Croydon and London Victoria

• Thameslink services between East Croydon and London St Pancras

• London Underground services across London (including between Victoria and Euston)

• London Overground services on routes via Willesden Junction (including to/from Clapham Junction, Watford Junction, and London Euston)

• London Northwestern Railway services between London Euston and Watford Junction

• London Buses between Clapham Junction and Watford Junction

Please be aware that using alternative travel will add at least 45 minutes to your journey depending on the route.

Planning your journey:
For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Stay up to date on the move with Southern’s WhatsApp channel. Live updates are available Monday to Friday, 07:00–21:00.

Can you tell me more about this incident?

A points failure has been reported, and this is preventing trains from using some of the routes through this area.

Points are movable sections of track that allow trains to change routes at junctions. If they develop a fault, they may not move into the correct position or the signalling system may be unable to confirm they are securely positioned. Sometimes, points can be secured in one position to allow some trains to continue.

Network Rail signalling specialists are investigating the fault and working to restore services. Repairs may involve removing an obstruction, fixing the equipment or replacing faulty parts. It may not be possible to confirm how long the disruption will last until the cause is identified.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.