Lines reopened: disruption between London Blackfriars and St Albans City expected until 13:15 

Route(s) affected

Between Brighton / Horsham / Three Bridges and Bedford, and between Sutton / St Pancras International and St Albans City, and also between Sutton and Luton

Description

Lines have reopened following a problem at the depot between London Blackfriars and West Hampstead Thameslink. Whilst service recovers, trains running between London Blackfriars and St Albans City may still be cancelled, delayed by up to 15 minutes or revised.

This is expected until 13:15.

Customer advice:

You can use your planned route to travel, however you may need to change trains to complete your journey and allow at least 20 minutes extra time to arrive at your destination.

Services are returning to running normally, but residual disruption continues to affect Thameslink services between:

• London Blackfriars and Sutton

• London St Pancras International and Luton

• London St Pancras International and St Albans City

• Rainham (Kent) and West Hampstead Thameslink

Please talk to station staff, look at information boards or check your journey planner for the latest information.

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Stay up to date on the move with Thameslink's WhatsApp channel. Live updates are available Monday to Friday, 07:00–21:00.

Can you tell me more about the incident?

A signalling issue in the depot earlier today meant that less trains than usual were able to enter service this morning. This meant that Thameslink services booked to run between London Blackfriars and West Hampstead Thameslink have been subject to short notice cancellations, alterations and delays.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.