Reduced service at Knebworth expected until 10:00 

Route(s) affected

Great Northern between Cambridge / Royston / Letchworth Garden City and London Kings Cross

Thameslink between Peterborough and Horsham

Description

Flood water making the railway potentially unsafe at Knebworth means the lines towards London are blocked. Trains running to Knebworth towards London will be revised to not call at this station.

Disruption is expected until 10:00.

Customer advice:

Services between Stevenage and Welwyn Garden City, will not call at Knebworth. This is due to a flooding in the station subway. This is only affecting London-bound services, north-bound services can still call at Knebworth as booked.

For services to London, please use services to Stevenage. From there, you can change for alternative services to London. Please be aware that using an alternative route will take an extra 10 minutes. Great Northern and Thameslink would recommend allowing at least an extra 30 minutes to complete your journey.

Ensure to check before you travel using the online journey planners and live departure boards for the latest information.

Ticket acceptance:

Your existing ticket will be accepted at no extra cost on the following services:

• Alternative Great Northern services between Stevenage and London, trains on this route will be also affected by this disruption

• Thameslink services between Stevenage and London, trains on this route will be also affected by this disruption

Planning your journey:

You can check train departures from your station:

- Thameslink live departure boards

- Great Northern live departure boards

You can view live maps of the network:

- Thameslink live route map

- Great Northern live route map

You can also see alternative route guides:

- Thameslink alternative route guide

- Great Northern alternative route guide

You can use the Great Northern and Thameslink app to find up-to-date information.

Can you tell me more about the incident?

Great Northern and Thameslink have been advised of flooding affecting the subway at Knebworth station. This is making it unsafe for passengers to use platform 1.

Depending on the options for draining away the water, and whether there's been any damage, this could take some time.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.