Disruption between Tottenham Hale and Stratford (London) expected until 16:15 

Route(s) affected

Between Bishops Stortford / Meridian Water and Stratford (London)

Description

A fault with the signalling system between Lea Bridge and Stratford (London) means that all lines are disrupted. As a result of this, trains running between Tottenham Hale and Stratford (London) may be cancelled in full or diverted to London Liverpool Street.

Disruption expected until 16:15.

Customer advice:

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

Specific train service alterations and live departure boards are available to help plan your journey.

You can check your next train and alternative options using the live map.

Additional information:

Network Rail staff are on site and will have the problem resolved as soon as possible.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.