Disruption between Worcester Foregate Street and Hereford expected until the end of the day 

Route(s) affected

Great Western Railway between London Paddington and Hereford

West Midlands Railway between Birmingham New Street and Hereford

Description

A fault with the signalling system at Ledbury means that all lines are blocked. As a result, trains running between Worcester Foregate Street and Hereford may be revised to terminate and start back from Great Malvern or delayed.

Disruption is expected until the end of the day.

Great Western Railway customer advice:

You can use your ticket at no extra cost on the following:

• Transport for Wales between Hereford and Newport (South Wales)

• West Midlands Railway between Worcester Shrub Hill and Hereford

Great Western Railway are working to arrange your ticket to be accepted on local bus routes. More information will be posted here once this is in place.

West Midlands Railway customer advice:

You can use your ticket at no extra cost on Transport for Wales services between Shrewsbury and Hereford.

You can also use your ticket at no extra cost on rail replacement transport between Worcester Shrub Hill and Hereford.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.