Disruption to Avanti West Coast services to / from Liverpool Lime Street expected until 12:45 

Route(s) affected

Between London Euston and Liverpool Lime Street

Description

A derailment within the depot at Liverpool Lime Street means that all lines are blocked. As a result, Avanti West Coast services to / from Liverpool Lime Street may be cancelled or delayed.

Disruption is expected until 12:45.

Customer advice:

You can use your ticket at no extra cost on rail replacement transport between Liverpool Lime Street and Crewe in this direction only.

You can also use your ticket at no extra cost on London Northwestern Railway services between Liverpool Lime Street and Stafford in both directions.

If your train is cancelled, your ticket is valid on one of the two Avanti West Coast services immediately before your booked train, or one of the two immediately after.

If you no longer wish to travel because your train is delayed or cancelled, you can request a full refund from where you bought your ticket.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.