Disruption between London St Pancras International and London Blackfriars expected until 02:30 

Route(s) affected

Between Peterborough and Horsham, between Cambridge / Stevenage and Brighton, between Bedford and Sutton / Three Bridges / Brighton, between Luton / St Albans City and Sutton, between West Hampstead Thameslink and Rainham, and also between Kentish Town and Gravesend / Gillingham (Kent)

Description

A person has been hit by a train between London St Pancras International and London Blackfriars. Whilst the emergency services carry out their work, all lines between these stations are closed. Trains may be cancelled, delayed by up to 60 minutes or revised.

Disruption is expected until 02:30.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Customer advice:

A person has been hit by a train between London St Pancras International and London Blackfriars. This means no trains are able to run through this area until further notice.

A time frame is unable to be given for when this incident will be resolved. You will likely need to use an alternative route to complete your journey. Please leave at least 60 minutes extra to reach your destination.

If you're waiting on a train which is delayed between stations:

If your train is delayed between stations, please remain where you are and listen to announcements, or speak to staff for further information. Teams are aware of your location, and are doing everything they can to help you continue your journey.

Please don't leave the train unless you are asked to do so. Other trains may still be moving in the area, and the track is also a very hazardous environment.

For the latest information, please check station boards or the online journey planners.

Ticket Acceptance:

You can use your existing ticket at no extra cost on the following services:

• London Buses between Luton and London Blackfriars

• London Underground between all terminals

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Can you tell me more about the incident?

Network Rail and emergency services are responding to the incident and working to manage the situation as sensitively, quickly and safely as possible.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.