Incident resolved: disruption to Elizabeth line services between London Paddington and Heathrow Airport / Reading expected until 15:00
Service alteration details
Incident reported: Tuesday 28 October 2025 at 11:04
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Last updated
Tuesday 28 October 2025 at 14:02
Train operators affected
Route(s) affected
Elizabeth line services between Abbey Wood and Reading
Description
The points failure near London Paddington has now been resolved, allowing the lines to be reopened. Trains between London Paddington and Heathrow Airport / Reading may be delayed up to 20 minutes, cancelled or revised as services return to normal.
Disruption is expected until 15:00.
A visual disruption video is available.
Customer advice:
You can use your ticket at no extra cost on:
Great Western Railway services between London Paddington and Reading
London Underground via any reasonable route
South Western Railway services between Waterloo and Reading
Elizabeth line services that normally run between Shenfield and Heathrow Terminal 5 may terminate short of destination. Please change at Whitechapel for Elizabeth line services towards Heathrow Terminal 4. Please then change at Heathrow terminals 2/3 for a Heathrow express service to Terminal 5 or a Heathrow bus service.
Alternatively please use the Piccadilly line from Central London.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.