Major disruption between London Paddington and Heathrow Terminals / Reading expected until 12:00 

Route(s) affected

between London Paddington and Heathrow Terminals / Reading

Description

The emergency services are currently dealing with an incident between London Paddington and Heathrow Terminals / Reading. So that they can safely carry out their work, some lines have been closed.

Trains operating between these stations may be cancelled, delayed by up to 60 minutes or revised as a result.

Major disruption is expected until 12:00.

A visual disruption map video is available.

Elizabeth line customer advice:

You can use your ticket at no extra cost on the following alternative train and underground services:

• London Underground services via any reasonable route

• London Buses via any reasonable route

• South Western Railway services between London Waterloo and Reading

• Chiltern Railways between London Marylebone and High Wycombe

• Docklands Light Railway via any reasonable route

• Southeastern services between London Terminals and Abbey Wood

• Thameslink services between Farringdon and Abbey Wood

Bus options:

Whilst this disruption is ongoing, buses are a simple and direct alternative. You can use your ticket at no extra cost on the below bus operators:

• London Buses between Abbey Wood and Paddington

• London Buses between Paddington and Heathrow Terminals / West Drayton

Alternative London Bus routes during disruption

You should allow extra time to complete your journey as the bus journey will be slower than the train. You may need to change buses or travel via a major interchange. Check live information before you travel as routes, stops and road conditions and congestion can change at short notice.

West London

(Paddington / Heathrow and Reading)

A key tip is to travel towards Ealing Broadway or Hayes & Harlington for further connections. Key routes include:

• Ealing Broadway

  • 207 or SL8 towards West Ealing / Hanwell / Southall

  • SL8 towards Acton and 266 to Acton Main Line

• Southall

  • SL8 towards Ealing Broadway

  • 105 towards Heathrow Terminals or 195 towards Hayes & Harlington

• Hayes & Harlington

  • SL9 and 278 towards Heathrow Central and 350 towards Heathrow Terminal 5

  • 195 towards Southall

• Heathrow Terminals

  • 105 (from Terminals 2/3) or 482 (Terminals 4/5) to Southall

  • SL9 (from Terminals 2/3) or 350 (Terminals 5) to Hayes and Harlington and West Drayton

• West Drayton area

  • 222/U1 to Uxbridge for Underground connections

  • 350 to Hayes & Harlington and Heathrow Terminal 5

• Slough area

  • 81 to Hounslow for Underground connections

  • 702 (non-TfL bus) towards Hammersmith and Victoria

  • Carousel Bus Route 103: Slough - Langley (Harrow Market)

  • First Bus Route 7: Slough - Langley (Harrow Market) - Heathrow T5

  • First Bus Route 3: Slough - Langley - Uxbridge

Note on Langley (Harrow Market) - The Langley "Harrow Market" bus stop is a short distance away from the station bus stop, close to the town centre, and more likely to be used by customers than the station bus stop.

Great Western Railway customer advice:

You can use your ticket on the following, at no extra cost:

• Avanti West Coast services between London Euston and Birmingham New Street

• Chiltern Railways services between London Marylebone and Oxford

• CrossCountry services:

  • between Reading and Oxford

  • between Gloucester / Cheltenham Spa and Birmingham New Street

• London Northwestern Railway services between London Euston and Birmingham New Street

• London Underground Bakerloo line

• South Western Railway services between London Waterloo and Reading

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.