Disruption between London St Pancras International and Luton expected until the end of service 

Route(s) affected

East Midlands Railway between London St Pancras Internationl and Corby / Nottingham / Derby / Sheffield

Thameslink between Brighton / Three Bridges and Bedford, between Three Bridges and Luton, and also between Sutton and St Albans City / Luton / Bedford

Description

A person has been hit by a train between London St Pancras International and Luton. Whilst the emergency services carry out their work, all lines between these stations are closed. Trains may be cancelled, delayed by up to 60 minutes or revised.

Disruption is expected until the end of service.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

East Midlands Railway customer advice:

Trains running through the area in both directions are unable to run until further notice.

How do I get where I need to be?

East Midlands Railway are currently looking at alternative arrangements to keep you on the move. Please remember that this can take time and be assured that the team are working tirelessly to arrange this as quickly as possible for you.

Travelling in and around London

You may use your ticket at no additional cost on any London Underground route. This is in place for the remainder of the day.

As it is late in the day the number of connecting trains are limited. If you have already started your journey every effort will be made to get you to your destination by rail. If not, alternative arrangements will be made for you. Please speak to a member of the team if you are concerned about your connecting journey.

If you are unable or do not wish to complete your journey, you may claim a refund on your ticket. Information about how to do this can be found on the East Midlands Railway website.

Thameslink customer advice:

A person has been hit by a train between London St Pancras International and St Albans City. No trains are able to run through this area until further notice.

It is not currently possible to give a time frame for when this incident will be resolved. You will likely need to use an alternative route to complete your journey. Please leave at least 60 minutes extra to reach your destination.

If you're waiting on a train which is delayed between stations:

If your train is delayed between stations, please remain where you are and listen to announcements, or speak to staff for further information. Teams are aware of your location, and are doing everything they can to help you continue your journey.

Please don't leave the train unless you are asked to do so. Other trains may still be moving in the area, and the track is also a very hazardous environment.

For the latest information, please check station boards or the online journey planners.

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.