Disruption to / from London Waterloo expected until 13:00 

Route(s) affected

All routes to / from London Waterloo

Description

A fault with the signalling system between Vauxhall and London Waterloo means that some lines are disrupted between these stations. As a result, trains running to and from London Waterloo may be cancelled, delayed by up to 20 minutes, or revised.

Disruption is expected until 13:00.

A visual disruption map video is available.

Customer advice:

Services may experience platform changes at London Waterloo.

Long distance and mainline services:

Services to and from Portsmouth Harbour, Weymouth, Exeter St Davids, Alton and Basingstoke may experience delays and alterations arriving and departing London Waterloo as trains work around the affected platforms.

Suburban services:

Trains running to and from London Waterloo and Guildford via Epsom, Guildford via Cobham & Stoke D'Abernon, Woking, Chessington South, Dorking and Hampton Court services may be delayed, altered or cancelled.

Windsor & Eton Riverside / Reading services:

Services to and from Windsor & Eton Riverside and Reading may experience delays, alterations and cancellations arriving and departing London Waterloo.

How do I get to my destination?

You can continue to travel as normal, but please allow extra time. Your train may use a different platform than usual, so please check live journey planners and station screens for the latest information. Please check your journey for any alterations before travelling.

Your ticket can be used at no extra cost on London Buses on the routes between Dorking - Leatherhead - Epsom - Worcester Park - Motspur Park - Kingston - Chessington South - Hampton Court - Surbiton - Berrylands - New Malden - Raynes Park - Wimbledon - Clapham Junction - London Waterloo.

Additional information:

Engineers are on site and continue to work towards a full repair. Although train services are able to operate through the area using alternative routes, these arrangements can increase journey times and lead to delays.

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.