Residual disruption between Stoke-on-Trent and Stockport expected until 09:30  

Route(s) affected

Avanti West Coast between London Euston and Manchester Piccadilly

CrossCountry between Paignton / Bournemouth / Southampton Central / Bristol Temple Meads / Birmingham New Street and Manchester Piccadilly

Northern between Stoke-on-Trent and Manchester Piccadilly

Description

Following safety checks taking place after reports of an obstruction on line between Stoke-on-Trent and Macclesfield, all lines have reopened. As service recovers, trains running between Stoke-on-Trent and Stockport may still be cancelled or delayed by up to 30 minutes.

This is expected until 09:30.

Northern customer advice:

Northern services between Macclesfield and Crewe are not affected.

Replacement transport:

Road transport has been confirmed to run as follows:

At 09:15 from Stoke-on-Trent to Manchester Piccadilly, calling at Kidsgrove, Congleton, Macclesfield, Prestbury, Adlington (Cheshire), Poynton, Bramhall, Cheadle Hulme and Stockport. The bus will then drop customers off as required to Manchester Piccadilly. Operated by Bestway.

Journey times may be extended by up to 60 minutes whilst travelling by road transport.

What should I do?

You should continue your journey using the alternative suggestions below.

You can travel on the following operators and routes at no extra cost:

• Avanti West Coast services between Manchester Piccadilly and Stoke-on-Trent (please note these trains are also affected by this incident)

• CrossCountry services between Manchester Piccadilly and Stoke-on-Trent (please note these trains are also affected by this incident)

• East Midlands Railway services between Manchester Piccadilly and Crewe

• West Midlands Railway services between Stoke-on-Trent and Crewe

Please note that other train operators may also be affected by disruption – please check your whole journey before travelling.

Northern train ticket restrictions have been lifted in the affected areas, including Advance and Peak restrictions, during this disruption. Restrictions will be reinstated once the disruption ends.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.