Hot weather is forecast until at least Saturday 27 June: advice if you are travelling with Merseyrail 

Route(s) affected

Across the Merseyrail network

Description

The Met Office are advising that heatwave conditions are forecast for parts of England and Wales with temperatures expected to remain high until at least Saturday 27 June.

The hot weather is set to be widespread over England and Wales, and highs of up to 38°C are possible in some areas. There are red and amber weather warnings in place for extreme heat covering parts of England and Wales until Thursday 25 June.

Due to the forecasted high temperatures across the Merseyrail network over the coming days, they will be introducing temporary travel easements to support customers in completing their journeys more comfortably.

Easement and refund advice:

If you hold a ticket for travel on Tuesday 23 June, Wednesday 24 June or Thursday 25 June, you can use it instead to travel on Friday 26 June. This will be at no extra cost to you and you will not need to change your ticket.

You can also use your ticket to travel earlier in the day on 23, 24 and 25 June - we recommend doing so before 12:00 midday when the temperatures are likely to be slightly cooler. You'll need to keep within the restrictions of your ticket - for example, if you hold an off-peak ticket, please travel only on earlier off-peak trains. If you hold an advance ticket for a specific train operator, you can use this on earlier services with the same operator.

If you decide not to travel on 23, 24 or 25 June, you can claim a full refund with no admin fee charged. You can apply for a refund via the retailer you originally purchased your ticket from.

Impact to service:

Headbolt Lane line:

Because of the high temperatures expected, Network Rail has put speed restrictions in place on the Headbolt Lane line. As a result, until Friday 26 June, services will run every 30-minutes from start to end of service.

Check before you travel:

You can check your journey for today using the National Rail Enquiries real-time Journey Planner. For travel later in the week, please check back later.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.