Microsoft global outage - advice for customers with email tickets 

Route(s) affected

National Rail

Description

We’re aware of the ongoing Microsoft global outage, which may be affecting customers’ ability to access their train tickets via their email inbox.

If you’re unable to locate or access your tickets through your email due to this issue, you may still be able to access your tickets by visiting the website or app where you purchased your tickets from and logging into your account.

We recommend doing this before you travel to ensure you have your tickets readily available for your journey. This may not be possible if you checked out as a guest - please contact your ticket retailer directly if you are unable to access your tickets.

If you are still unable to access your ticket, please contact a member of onboard staff or station staff for advice.

Alerts

Please also be aware that if you have set up alerts to be received via email and are using Microsoft Outlook, you may not receive these notifications due to the current outage.

We recommend setting up alerts to be received via text message or WhatsApp instead, so that you continue to receive notifications.