Major disruption between New Cross Gate and Crystal Palace / Norwood Junction expected until 16:45 

Route(s) affected

Southern between London Bridge and Epsom / Caterham / Uckfield / Littlehampton / Eastbourne and also between London Victoria and West Croydon

Thameslink between Peterborough and Horsham, between Cambridge and Brighton and also Bedford and Gatwick Airport / Three Bridges / East Grinstead / Brighton

London Overground between Highbury & Islington and West Croydon

Description

A person has been hit by a train between New Cross Gate and Crystal Palace / Norwood Junction. Whilst the emergency services carry out their work, all lines between these stations are closed. Trains may be cancelled, delayed by up to 60 minutes or revised.

Major disruption is expected until 16:45.

A visual disruption map video is available.

Advice for Southern and Thameslink Customers:

This is mainly affecting the routes between London Bridge and East Croydon. If you are travelling between these stations you will need to use an alternative route to reach your destination. Please allow at least 45 minutes longer than usual to complete your journey.

How the service is being altered:

• Services that normally run between Cambridge and Brighton will be suspended

• Trains that normally run between Peterborough and Horsham will be diverted to run via Selhurst

• Trains that normally run between Bedford and Brighton will be diverted to run via Selhurst

Your ticket will be accepted at no extra cost on:

• Alternative Southern and Thameslink services between Bedford / Peterborough / Cambridge and Horsham / Brighton

• London Underground services between London stations, including between London Bridge and London Victoria for alternative Southern services towards Brighton

• London Buses between London Bridge and East Croydon

• Metrobus route 400 for Caterham, Godstone, Nutfield, Redhill, Earlswood, Salfords, Horley, Gatwick Airport, Crawley, Three Bridges and East Grinstead
  

Train services running via a diverted route are expected to be delayed by at least 20 minutes. Please allow extra time to complete your journey and speak to station staff, look at information boards or check your journey planner for the latest information.

If you're waiting on a train which is delayed between stations:

If your train is delayed between stations, please remain where you are and listen to announcements, or speak to staff for further information. Southern and Thameslink plan to get you moving as soon as possible. They are aware of your location, and their teams will be doing everything they can to help you continue your journey.

Please don't leave the train unless you are asked to do so. Other trains may still be moving in the area, and the track is also a very hazardous environment. In areas where the trains are powered by an electric third rail, this usually stays live and dangerous during incidents, and looks the same as other rails.

Planning your journey:

You can use live departure boards, and a live map of the network.

You can see an alternative route guide.

You can also use Southern's app to find up-to-date information.

Advice for London Overground Customers:

Services are suspended between Surrey Quays and Crystal Palace / West Croydon.

Services between New Cross and Clapham Junction will run as normal.

Some additional services will run between Highbury & Islington and Surrey Quays.

To assist you with your journey, you can use your ticket on London Buses via any reasonable route, at no extra cost.

Can you tell me more about the incident?

A person has been hit by a train on this part of the network, and teams are working with Network Rail and the emergency services to deal with this incident as sensitively, quickly and safely as possible.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.