Disruption between Surbiton and Wimbledon expected until the end of the day 

Route(s) affected

To / from London Waterloo

Description

A fault with the signalling system at New Malden means some lines are disrupted. As a result, trains between Surbiton and Wimbledon may be cancelled, delayed or revised.

This is expected until the end of the day.

Customer advice:

Response teams are on their way to site. Trains have to run at reduced speed on one of the lines through this area towards Wimbledon. As a result, train services running through the area may be delayed, altered or cancelled at short notice. We will provide more information when it is available.

Impact on train services:

Suburban services:

• Trains running to and from London Waterloo and Guildford via Cobham & Stoke D'Abernon, Woking, Chessington South, Hampton Court and Shepperton may be delayed, revised or cancelled at short notice

• Hampton Court to London Waterloo services will not call at New Malden and Raynes Park

Windsor and Reading services:

• Services to and from London Waterloo to London Waterloo via Richmond, London Waterloo to London Waterloo via Strawberry Hill and Shepperton to London Waterloo are expected to be delayed, altered or cancelled at short notice through this area

Long Distance and Mainline services:

• Trains to and from London Waterloo and Weymouth, Basingstoke, Portsmouth, Exeter St Davids and Alton are expected to be delayed, altered or cancelled at short notice

How do I get to my destination?

Please check your journey as delays, service alterations and short notice cancellations may affect your route. Services may be delayed, revised or cancelled at short notice.

Hampton Court to London Waterloo services will not call at New Malden and Raynes Park, in the direction of Wimbledon / Clapham Junction.

If you need any help with your journey, please speak to a member of staff or use a station help point.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.