Disruption in the Newcastle area expected until 12:00 

Route(s) affected

CrossCountry between Glasgow Central / Edinburgh and Plymouth, between Edinburgh and Bristol Temple Meads / Penzance, and also between Newcastle and Derby / Reading

LNER between Aberdeen / Edinburgh / Newcastle and London Kings Cross

Lumo between Edinburgh and London Kings Cross

Northern between Chathill / Morpeth / Ashington and Newcastle, between Carlisle and Newcastle / Middlesbrough, and also between Newcastle and Nunthorpe / Great Ayrton / Whitby

TransPennine Express between Edinburgh and Newcastle, and also between Newcastle and Liverpool Lime Street

Description

The emergency services are dealing with an incident in the Newcastle area. Whilst they attend the incident, some lines are closed. As a result, trains running to / from and through Newcastle may be cancelled, delayed by up to 30 minutes or revised.

Disruption is expected until 12:00.

A visual disruption map video is available.

There are a number of different options available to help you complete your journey. Please check your whole journey using the National Rail real-time Journey Planner as some of the alternative routes listed below that you can use your ticket on may also be affected by this disruption.

CrossCountry customer advice:

You can use your ticket at no extra cost on the following:

• The two CrossCountry services operating before and after your cancelled service

• Avanti West Coast services between Edinburgh and Birmingham New Street

• LNER services between Edinburgh and York

• Northern services between York and Sheffield via Leeds

• TransPennine Express services between Edinburgh and Newcastle / York / Leeds

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost

Unfortunately, any seat reservations will not be carried over to another train, but Coach B, H and L are our unreserved coaches on CrossCountry services (where available) so please head to them.

LNER customer advice:

You can use your ticket at no extra cost on the following:

• Avanti West Coast services between Glasgow Central / Edinburgh and Manchester / London Euston

• CrossCountry between Edinburgh / Newcastle and York, Leeds / Doncaster, Sheffield

• Northern services between Carlisle and Newcastle

• TransPennine Express between Newcastle / York and Leeds, Manchester

Northern customer advice:

Services on the following routes will be affected by this disruption:

• Between Carlisle and Newcastle / Middlesbrough

• Between Ashington and Newcastle

• Between Chathill / Morpeth and Newcastle

• Between Newcastle and Darlington

• Between Hexham and Newcastle

What should I do?

You can travel on the next Northern service to your destination, where available.

Please note that other train operators may also be affected by disruption – please check your whole journey before travelling.

You can use your ticket at no extra cost on the following:

• CrossCountry via any reasonable route

• LNER via any reasonable route

• TransPennine Express via any reasonable route

• Tyne & Wear Metro services between Newcastle and Sunderland

Northern train ticket restrictions have been lifted in the affected areas, including Advance and Peak restrictions, during this disruption. Restrictions will be reinstated once the disruption ends.

Road transport:

Road transport has been requested in case disruption continues. More information will be provided once operators and timings have been confirmed.

Please check station information posters for the location of the bus pick up points and be advised that bicycles, e-bikes and dogs (except for service dogs) are not permitted on replacement road transport.

Journey times may be extended whilst travelling by road transport.

TransPennine Express customer advice:

You can use your ticket at no extra cost on the following:

• CrossCountry services between Newcastle, York and Leeds

• LNER services between Newcastle, York and Leeds

• Northern services between Newcastle, York and Leeds

Please note that other train operators may also be experiencing disruption today.

Please allow extra time for your journey and check before you travel.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.