Disruption between Cambridge and Kennett expected until 11:15 

Route(s) affected

Between Cambridge and Ipswich / Harwich International

Description

A points failure between Newmarket and Kennett means the line is blocked. As a result, trains between Cambridge and Kennett may be cancelled, delayed or revised.

Disruption is expected until 11:15.

Customer advice:

Due to a fault with the points that allow trains to move from one line to another, between Newmarket and Kennett, trains are unable to run between the two stations. Network Rail engineers are on site and are trying to fix the fault as quickly as possible.

Trains on the affected route are likely to be diverted to run between Ely and Ipswich, as well as being delayed.

You can use your ticket at no extra cost on Great Northern services between Cambridge and Ely.

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

Specific train service alterations and live departure boards are available to help plan your journey.

You can check your next train and alternative options using the live map.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.