Lines reopened: major disruption at Newport (South Wales) expected until 11:00 

Route(s) affected

CrossCountry between Cardiff Central and Birmingham New Street / Nottingham / Derby / Edinburgh

Great Western Railway between Carmarthen / Swansea / Cardiff Central and London Paddington, and also between Cardiff Central and Exeter St Davids / Taunton / Bristol Temple Meads / Frome / Westbury / Portsmouth Harbour

Transport for Wales between Milford Haven and Crewe / Manchester Piccadilly, between Holyhead and Cardiff Central, between Carmarthen and Manchester Piccadilly, between Cardiff Central and Shrewsbury / Crewe / Cheltenham Spa / Manchester Piccadilly, and also between Newport (South Wales) and Ebbw Vale Town

Description

All lines have now reopened following vehicle striking a bridge at Newport (South Wales). Trains running to / from and through this station may continue to be cancelled, severely delayed by up to 60 minutes or revised.

Major disruption is expected until 11:00.

A visual disruption map video is now available.

CrossCounty customer advice:

Your ticket can be used at no extra cost on the following services at no extra cost:

• The two CrossCountry services operating before and after your cancelled service

• Great Western Railway between Cardiff Central and Bristol Parkway (please note, these services are also affected by this disruption)

• Transport for Wales between Cardiff Central and Cheltenham Spa (please note, these services are also affected by this disruption)

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

Any seat reservations will not be carried over to another train, but Coach B, H and L are unreserved coaches on CrossCountry services (where available) so please head to them.

Great Western Railway customer advice:

You may use your ticket at no extra cost on the following services:

• CrossCountry services between Cardiff Central and Cheltenham Spa (please note, these services are also affected by this disruption)

• Transport for Wales between Carmarthen and Severn Tunnel Junction (please note, these services are also affected by this disruption)

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

During this disruption if you wish to use local buses as an alternative means of transport and the local bus is not accepting Great Western Railway tickets please purchase a ticket on the bus, keep it and send it, together with your train ticket, to Great Western Railway to claim for a refund.

Transport for Wales customer advice:

You may use your ticket at no extra cost on the following services:

• Cardiff Bus route 30 between Cardiff and Newport (South Wales)

• CrossCountry between Bristol Parkway and Birmingham New Street (please note, these services are also affected by this disruption)

• Great Western Railway between Severn Tunnel Junction and Bristol Parkway (please note, these services are also affected by this disruption)

• Stagecoach Buses on the following routes:

  • X5 between Cardiff and Cwmbran

  • X24 between Newport and Pontypool via Cwmbran

  • 21 and X3 between Cwmbran and Pontypool / Pontypool & New Inn

  • 23 between Cwmbran and Hereford via Abergavenny

• West Midlands Railway between Hereford and Birmingham New Street

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

You can check services running in the area using the Transport for Wales Live Map.

Services from other operators and on other parts of the network may also be disrupted.

If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.

Pay as you go customers

Pay as you go is only valid on Transport for Wales and CrossCountry services, even where we state you can use your original ticket at no extra cost with other train operators or local bus operators. If you travel with another operator or on a local bus service, you must first tap out at the same station within one hour of tapping in and buy an alternative ticket before boarding.

If you wish to abandon your journey, please tap out at the same station within one hour of tapping in.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.