Issue resolved: disruption between Glasgow Central and Newton / Motherwell expected until 10:45 

Route(s) affected

Avanti West Coast between Glasgow Central and Birmingham New Street / London Euston

TransPennine Express between Glasgow Central and Manchester Piccadilly / Manchester Airport

ScotRail Glasgow Central circular services, and on routes between Glasgow Central / Lanark / Carstairs / Edinburgh

Description

Trains are returning to normal following an earlier fault with the signalling system between Glasgow Central and Newton / Motherwell.

As services recover, trains operating between these stations may continue to be cancelled, delayed by up to 30 minutes or revised.

Disruption is expected until 10:45.

A visual disruption map video is available.

Avanti West Coast customer advice:

If your train is cancelled, your ticket is valid on one of the two Avanti West Coast services immediately before your booked train, or one of the two immediately after.

If you no longer wish to travel because your train's delayed or cancelled, you can request a full refund from where you bought your ticket.

ScotRail customer advice:

You can use your ticket, at no extra cost, on alternative ScotRail services via any reasonable route in order to complete your journey.

Your ticket can also be used, at no additional cost, on the following:

• JMB Coaches between Lanark and Motherwell on:

  • Lanark Bus route 41

  • Carluke Bus route 41

  • Wishaw Bus route 41

  • Shieldmuir Bus route 41

  • Motherwell Bus route 41

  • Hamilton Bus route 41

• Whitelaws Coaches between Larkhall and Hamilton / Motherwell on:

  • Hamilton Bus route: 250, 253, 254, 255, 256

  • Chatelherault Bus route: 250, 253, 254, 255

  • Merryton Bus route: 250, 253, 254, 255

  • Larkhall Bus route: 250, 253, 254, 255

  • Motherwell Bus route: 253

If you have had to drive to another station your ticket will be valid to collect your car on your return journey. Speak to a member of staff to validate your ticket.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.