No trains calling at Normans Bay until 07:30 

Route(s) affected

Between Ore and Eastbourne / Brighton, and also between Ashford International and Eastbourne

Description

A problem with the station lighting at Normans Bay means trains are currently unable to call at the station.

Disruption is expected until 07:30.

Customer advice:

Trains will not be stopping at Normans Bay until at least 07:30.

If you are travelling from Normans Bay, please press the green emergency button on a help point for further assistance.

For journeys to Normans Bay, we recommend travelling to either Pevensey Bat or Cooden Beach, then pressing the green emergency button on a help point there.

Travelling to / from Normans Bay will take longer than usual. Please allow at least 20 minutes extra time to complete your journey.

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Can you tell me more about the incident?

A National Grid power failure in the local area has cut the mains electricity supply to Normans Bay station, leaving station platforms, footbridges, and passenger facilities without lighting.

Because the station is in darkness, it is unsafe for trains to call and for passengers to board or alight safely. Trains must therefore run non-stop through the station.

National Grid engineers are working to resolve the wider local power cut, but electricity is not expected to be restored in time for the start of service.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.