Delays at Norwich expected until the end of service 

Route(s) affected

At Norwich

Description

A points failure at Norwich means that all lines to Great Yarmouth, Lowestoft and Sheringham are blocked. Trains operating to / from Norwich may be delayed by up to 70 minutes as a result.

Disruption is expected until the end of service.

Customer advice:

Network Rail response teams are on site, currently investigating the problem.

Points allow trains to move from one line to another, similar to changing lanes on a motorway or using a slip road at a junction.

Routes affected:

• Norwich < - > Great Yarmouth

• Norwich < - > Lowestoft

• Norwich < - > Sheringham

Service impact:

Trains are currently unable to run between Norwich and Salhouse / Brundall Gardens in both directions.

Alternative travel options:

Please be prepared for a delay to your journey. You may need to take a different train than originally planned.

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

You can check your next train using the Live Map, as well as specific train service alterations on JourneyCheck.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.