Incident resolved: residual disruption in the Norwood Junction area expected until 12:30 

Route(s) affected

Norwood Junction area

Description

Lines have reopened following a fault with the signalling system in the Norwood Junction area is causing disruption to journeys running through the area. As service recovers, trains may still be cancelled or delayed by up to 30 minutes.

This is expected until 12:30.

Advice for Great Northern, Southern and Thameslink customers:

Trains can now run between East Croydon and London Bridge again. You can now travel on your booked route.

Work is ongoing to return to the scheduled timetable, but please continue to check journey planners and station information boards before you travel.

Some trains in the area will still be disrupted, and your journey may take up to at least 15 minutes longer than usual.

Can I use my ticket with another operator?

You can travel on the following services at no additional cost:

• Southern services between Gatwick Airport and London Victoria

• Thameslink services between Gatwick Airport and London Bridge

• Gatwick Express services between Brighton and London Victoria

• London Overground services between Sydenham to New Cross Gate (Windrush line)

• Tramlink services between East Croydon and Wimbledon

• London Buses between East Croydon, London Victoria and London Bridge

• London Underground between all London terminals

Please be aware that using alternative travel will add at least 30 minutes to your journey depending on the route.

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Stay up to date on the move with Southern’s WhatsApp channel. Live updates are available Monday to Friday, 07:00–21:00.

Can you tell me more about this incident?

Unfortunately, there was a problem with the power supply to the signalling equipment in the Norwood Junction area. This meant that trains couldn't move as normal, as a fully-working electricity supply is crucial to detecting and controlling the trains.

The fault has now been fixed, and efforts are being made to restore service to the booked timetable.

If you're on a train which is delayed in the area, it may take longer for us to get you to the next station, and onwards to your destination. Please listen out for information from the crew or contact us on social media if you need further support with your journey.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.