Incident resolved: disruption between Banbury and Oxford expected until the end of the day 

Route(s) affected

CrossCountry between York and Reading, and between Manchester Piccadilly and Reading / Southampton Central / Bournemouth, and also between Birmingham New Street and Bournemouth

Great Western Railway between Banbury and Oxford / Didcot Parkway / Reading / London Paddington

Description

The broken down train between Banbury and Oxford is on the move, allowing the line to be reopened. Trains between these stations may still be cancelled, delayed by up to 60 minutes or revised as services return to normal.

This is expected until the end of the day.

CrossCountry customer advice:

If your CrossCountry train is cancelled, you may use your ticket on CrossCountry services operating two hours before or two hours after your cancelled service.

Alternatively, you may use your ticket on the following services and suggested routes at no extra cost:

Suggested routes from Manchester/Birmingham towards Reading, Southampton and Bournemouth via London:

• Avanti West Coast services between Manchester Piccadilly / Birmingham New Street and London Euston

• Chiltern Railways services between Birmingham Moor Street and London Marylebone

• London Underground services between London Terminals

• Great Western Railway services between Reading / Oxford and London Paddington

• South Western Railway services between London Waterloo and Bournemouth

Suggested routes between Birmingham and Reading via Oxford:

• Travel using CrossCountry services between Birmingham New Street and Worcestershire Parkway

• Travel using Great Western Railway services between Worcestershire Parkway and Reading

• Travel using Chiltern Railway services between Birmingham Moor Street and Haddenham and Thame Parkway

• Travel using Chiltern Railway services between Haddenham and Thame Parkway and Oxford

You may also use your ticket at no extra cost on the following operators on alternative viable routes if your train is cancelled:

• Avanti West Coast

• Chiltern Railways

• Great Western Railway

• South Western Railway

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

Unfortunately, any seat reservations will not be carried over to another train, but Coach B, H and L are our unreserved coaches on CrossCountry services (where available) so please head to them.

Great Western Railway customer advice:

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.