Disruption between Wolverhampton and Stafford expected until 14:00 

Route(s) affected

Avanti West Coast between London Euston and Glasgow Central / Edinburgh

CrossCountry between Paignton / Bournemouth / Bristol Temple Meads and Manchester Piccadillly

London Northwestern Railway between Birmingham New Street and Liverpool Lime Street

Description

There is a points failure in the Wolverhampton area, closing all lines running between Wolverhampton and Stafford.

As a result, trains running between these stations may be cancelled, delayed by up to 45 minutes, revised or diverted.

This is expected until 14:00.

Avanti West Coast customer advice:

If your train is cancelled, your ticket is valid on one of the two Avanti West Coast services immediately before your booked train, or one of the two immediately after.

If you no longer wish to travel because your train is delayed or cancelled, you can request a full refund from where you bought your ticket.

CrossCountry customer advice:

You may use your ticket on the following services at no extra cost:

• London Northwestern Railway services between Birmingham New Street and Stafford (please note, these services are also being impacted by this issue)

• West Midlands Metro between Birmingham New Street and Wolverhampton

• The two CrossCountry services operating before and after your cancelled service

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost

Unfortunately, any seat reservations will not be carried over to another train, but coaches B, H and L are the unreserved coaches on CrossCountry services (where available) so please head to them

London Northwestern Railway customer advice:

Rail replacement buses are in operation between Wolverhampton and Stafford, calling at Penkridge.

You may use your ticket on CrossCountry services between Birmingham New Street and Stafford at no extra cost. Please note, these services are also being impacted by this issue.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.