Lines reopened: disruption between Stafford / Shrewsbury and Wolverhampton expected until the end of the day 

Route(s) affected

Avanti West Coast between Edinburgh / Holyhead / Crewe / Wolverhampton and London Euston

CrossCountry between Manchester Piccadilly and Reading / Bournemouth

London Northwestern Railway between Crewe / Wolverhampton and Birmingham New Street

Transport for Wales between Aberystwyth / Shrewsbury and Birmingham International, and also between Manchester Piccadilly / Llandudno and Birmingham New Street

West Midlands Railway between Shrewsbury / Wolverhampton and Birmingham New Street, and also between Rugeley Trent Valley / Walsall and Wolverhampton

Description

Lines have now reopened following a trespass incident and a fault on a train between Stafford / Shrewsbury and Wolverhampton. However, whilst service recovers, trains running between these stations may be delayed by up to 60 minutes or revised.

Disruption is expected until the end of the day.

Avanti West Coast customer advice:

If your train is cancelled, your ticket is valid on one of the two Avanti West Coast services immediately before your booked train, or one of the two immediately after.

CrossCountry customer advice:

Road replacement transport will run as follows:

• Birmingham, calling at Wolverhampton, Stafford and Stoke-on-Trent arriving at approximately 23:00 (JKT Travel)

• Stoke-on-Trent calling at Stafford, Wolverhampton and Birmingham arriving at approximately 23:00 (JKT Travel)

If your CrossCountry train is cancelled, you may use your ticket on CrossCountry services operating two hours before or two hours after your cancelled service.

Alternatively, you may use your ticket on the following services and routes at no extra cost:

• Avanti West Coast services between Manchester Piccadilly and Stafford via Crewe

• Avanti West Coast services between Manchester Piccadilly and Nuneaton via Stoke on Trent

• CrossCountry services between Birmingham New Street and Tamworth or Nuneaton

• East Midlands Railway services between Crewe and Stoke-on-Trent

• Northern services between Manchester Piccadilly and Stoke-on-Trent

• London Northwestern Railway services between Crewe and Stafford via Stoke-on-Trent

• London Northwestern Railway services between Crewe and Nuneaton via Tamworth

• Transport for Wales services between Manchester Piccadilly and Shrewsbury via Crewe

• West Midlands Railway services between Shrewsbury / Lichfield Trent Valley / Rugeley Trent Valley and Birmingham New Street

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

Unfortunately, any seat reservations will not be carried over to another train, but Coach B, H and L are unreserved coaches on CrossCountry services (where available) so please head to them.

London Northwestern Railway / West Midlands Railway customer advice:

Replacement buses are currently running between Stafford and Wolverhampton.

Tickets will be accepted at no extra cost on West Midlands Metro between Wolverhampton and Birmingham New Street.

Transport for Wales customer advice:

Limited road transport will run between Shrewsbury and Wolverhampton / Birmingham New Street provided by Regional and Keans Coaches.

Pay as you go

If you're using pay as you go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.

Check services running in the area using the Transport for Wales live map.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.