Reduced Thameslink service between Gillingham (Kent) and Plumstead expected until 18:00 

Route(s) affected

between Gillingham (Kent) and Plumstead

Description

A problem with platform equipment between Gillingham (Kent) and Plumstead means that fewer Thameslink services than normal are able to run. As a result, trains may be cancelled.

Disruption is expected until 18:00.

Customer advice:

Thameslink trains between Gillingham (Kent) and Plumstead have been reduced to an hourly service.

You can continue to use your planned route to travel but it is recommend leaving at least 30 minutes longer than usual to complete your journey this afternoon.

Please talk to station staff, look at information boards or check your journey planner for the latest information.

You can use your ticket at no extra cost on alternative Southeastern services between Gillingham (Kent) and Plumstead.

Planning your journey:

You can view live departure boards.

You can also view a live map of the network.

You can also see our alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

The thameslink app will also help you plan your journey.

Can you tell me more about the incident?

Thameslink know these cancellations and service changes are inconvenient, and they are doing everything they can to run as many trains as possible. Unfortunately, a fault with the platform equipment on this route is affecting train services today, and this means some trains will be cancelled. Thameslink are putting alternative arrangements in place, wherever they can.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.