Disruption between Moorgate and Welwyn Garden City expected until 10:30 

Route(s) affected

Between Moorgate and Welwyn Garden City

Description

There is a limited availability of train crew between Moorgate and Welwyn Garden City, causing disruption to services on some lines. As a result, trains running between these stations may be cancelled or revised.

This is expected until 10:30.

Customer advice:

If you are travelling between Moorgate and Welwyn Garden City you can travel on your normal route, but services may be cancelled or delayed

You will need to allow at least an additional 20 minutes to complete your journey.

Please talk to station staff, look at the information boards or check your journey planner for the most recent information.

Can I use my ticket with another operator?

You can travel on the following services at no additional cost:

• Great Northern services between London Kings Cross / Moorgate and Stevenage

• Thameslink services between London St Pancras International and Stevenage

• London Underground between all London terminals

• London Buses between London terminals, Moorgate, Alexandra Palace and Potters Bar

Please be aware that using alternative routes may add up to 30 minutes to your journey today.

Planning your journey:

To help you with your journey, you can view the live departure boards and a live map of the network.

You can also see an alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

You can also use the Great Northern app to find up-to-date information.

Can you tell me more about the incident?

Unfortunately, there is a shortage of train drivers today, and this means some trains will be cancelled. Alternative arrangements will be put in place, wherever possible.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.