Disruption between Prestatyn and Chester expected until 16:30 

Route(s) affected

Avanti West Coast between Holyhead and London Euston

Transport for Wales between Cardiff Central / Holyhead and Manchester Airport, between Llandudno and Liverpool Lime Street, and also between Llandudno Junction and Birmingham International

Description

The emergency services are dealing with an incident between between Prestatyn and Chester. So that they can safely carry out their work, lines between these stations have been closed. Trains may be cancelled, delayed by up to 60 minutes or revised as a result.

This is expected until 16:30.

Avanti West Coast customer advice:

Rail replacement coaches have been confirmed to run between Chester and Holyhead. These are expected to be in operation from approximately 12:20.

If your train is cancelled, your ticket is valid on one of the two Avanti West Coast services immediately before your booked train, or one of the two immediately after.

If you no longer wish to travel because your train's delayed or cancelled, you can request a full refund from where you bought your ticket.

Transport for Wales customer advice:

If you are looking to travel onward from Chester, your ticket can be used on alternative Transport for Wales services, along with the below (at no extra cost):

• Northern between Chester and Manchester Piccadilly (until 15:00)

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

Transport for Wales have limited road transport running between Chester and Llandudno Junction provided by Pat's Coaches and Llew Jones to help you complete your journey, at no extra cost. These arrangements are in place until 15:00 today.

Road transport will take longer than rail services. Please allow extra time to complete your journey.

You can find calling points for road transport may be found on station information posters and on the Transport for Wales website.

You can check services running in the area using the Transport for Wales Live Map.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.