Disruption between Redditch / Bromsgrove and Birmingham New Steet expected until the end of the day 

Route(s) affected

CrossCountry between Plymouth and Leeds / Newcastle / Edinburgh, between Bristol Temple Meads / Cardiff Central andd Birmingham New Street, between Bristol Temple Meads / Cardiff Central and Edinburgh, between Cardiff Central and Nottingham, and also between Gloucester and Leicester / Nottingham

West Midlands Railway between Bromsgrove and Birmingham New Street / Four Oaks / Lichfield Trent Valley, between Redditch and Birmingham New Street / Four Oaks, and also between Longbridge and Lichfield Trent Valley

Description

A fault with the signalling system between Redditch / Bromsgrove and Birmingham New Steet means trains will run at a reduced speed on all lines. Trains running between these stations may be cancelled, delayed by up to 40 minutes or revised.

Disruption is expected until the end of the day.

CrossCountry customer advice:

Your ticket can be used at no extra cost on the two CrossCountry services operating before and after your cancelled service.

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost

Any seat reservations will not be carried over to another train, but Coach B, H and L are unreserved coaches on CrossCountry services (where available) so please head to them.

West Midlands Railway customer advice:

Tickets will be accepted at no extra cost on National Express West Midlands between Birmingham New Street and Sutton Coldfield / Longbridge.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.