No Southern trains between Reigate and Redhill: disruption expected until 13:30 

Route(s) affected

Between Reigate and London Victoria

Description

A points failure between Reigate and Redhill means that all lines are blocked. Southern trains running between these stations will be cancelled or revised as a result.

Disruption is expected until 13:30.

Customer advice:

Southern services are currently unable to run between Reigate and Redhill.

Southern services between London Victoria and Reigate will be terminating and restarting at Redhill.

If you are needing travel between Reigate and Redhill you will need to use an alternate route.

You can use your ticket an no extra cost on:

• Great Western Railway between Reigate, Redhill and Gatwick Airport

• Metrobus 460 between Reigate and Redhill

Please allow up to an additional 25 minutes to complete your journey this morning if you are travelling to/from Reigate.

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

Can you tell me more about the incident?

A points failure has been reported, and this is preventing trains from using some of the routes through this area.

Points are moveable sections of track that guide trains from one route to another at junctions. If they develop a fault, for example because something is obstructing the moving parts or there is a problem with the electronic control system, they may not move into the correct position. The signalling system may also be unable to confirm that they are safely positioned.

For safety, trains cannot travel over points unless they are correctly positioned and secured. In some cases, the points can be secured in one position, allowing trains to continue using some routes through the junction while others remain unavailable.

Network Rail signalling specialists are investigating the fault and will work to repair the affected equipment. Depending on the cause, this may involve removing an obstruction, repairing the equipment or replacing faulty parts.

Staff may sometimes need access to the track while the fault is investigated or repaired. Trains may need to be stopped for a short time while this happens, which means your train could be held at a station or signal even if its usual route through the area remains available.

Some faults can be resolved relatively quickly, while others may require replacement parts or specialist advice. This means it may not always be possible to confirm straight away how long the disruption will last.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.