Disruption between Eastbourne and Ashford International expected until 23:00 

Route(s) affected

Between Eastbourne and Ashford International

Description

A fault on a train between Eastbourne and Ashford International means that some lines are disrupted. As a result, trains running between these stations may be cancelled or delayed by up to 10 minutes.

This is expected until 23:00.

Customer advice:

You may need to use an alternative route or a rail replacement bus to travel and allow at least 60 minutes more time to complete your journey.

The following trains have been cancelled:

• 16:24 Ashford International to Eastbourne

• 18:24 Ashford International to Eastbourne

• 21:24 Ashford International to Eastbourne

• 16:50 Eastbourne to Ashford International

• 19:50 Eastbourne to Ashford International

Rail replacement buses:

The following replacement buses have been confirmed to run between Hastings and Ashford International:

• 18:24 Ashford International to Hastings

• 21:24 Ashford International to Hastings

• 17:27 Hastings to Ashford International

• 20:24 Hastings to Ashford International

Journey planners are up to date with the bus schedules. Please make sure to check your route and allow extra time to travel.

Alternative route options:

If you're travelling to/from Hastings and Ashford International, you can use Southeastern services via Tonbridge to reach your destination.

For stations between Hastings and Rye, you can use Stagecoach routes 100 and 101 to reach your destination. For connections between Rye and Ashford International, please speak to station staff or press the green button on the help point.

For stations between Eastbourne and Hastings, you can use Stagecoach routes 8, 53, 98 or 99 to reach your destination.

For the latest information, please check station boards or the online journey planners.

You can use your existing ticket at no extra cost on the following services:

• Southeastern services between Hastings and Ashford International via Tonbridge

• Stagecoach Bus routes:

  • 53 between Eastbourne, Polegate and Bexhill

  • 98 between Bexhill, St Leonards Warrior Square and Hastings

  • 99 between Eastbourne, Pevensey Bay and Hastings

  • 8 between Eastbourne, Hampden Park and Pevensey Bay

  • 100 between St Leonards Warrior Square, Hastings and Rye

  • 101 St Leonards Warrior Square, Hastings and Rye

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Stay up to date on the move with Southern’s WhatsApp channel. Live updates are available Monday to Friday, 07:00–21:00.

Can you tell me more about the incident?

A train has developed a fault and needed to be removed from service, leading to cancellations on the Eastbourne/Ashford route.

Trains need to meet strict safety and operating standards before they can carry customers. When a fault occurs, the train may need to be taken out of service so that the problem can be investigated and repaired.

Trains are normally scheduled to operate several journeys throughout the day. When one is taken out of service, it can affect multiple journeys, as the train is no longer available to operate its next scheduled services.

Unfortunately, a replacement train may not always be immediately available. This means some services will need to be cancelled or revised, while others may be busier than usual.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.