No trains between Ryde Pier Head and Shanklin today 

Route(s) affected

Between Ryde Pier Head and Shanklin

Description

There is a fault with the radio system that is used for communication between the driver and the signaller between Ryde Pier Head and Shanklin. This means that all lines running between these stations are closed.

As a result of this, service is suspended on this line for the rest of the day today.

Customer advice:

There is a fault with a safety critical item of communication equipment that allows divers and signallers to communicate. This means that the Island Line will be suspended all day today (Friday 4th September).

Engineers will be on site attempting to fix the systems throughout the day, and an update will be provided once more information is available.

How do I get to my destination?

If you are travelling between Ryde Pier Head and Ryde Esplanade, please use the rail replacement minibus service running between these stations.

If you are travelling between Ryde Esplanade and Shanklin, please use Southern Vectis bus routes 2 and 3 between Ryde Esplanade and Shanklin. You can use your ticket on these services at no extra cost.

Further information:

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. Island Line tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.