Disruption between Sheffield and Manchester Piccadilly / Chesterfield expected until the end of the day 

Route(s) affected

between Sheffield and Manchester Piccadilly / Chesterfield

Description

A fault with the signalling system between Sheffield and Manchester Piccadilly / Chesterfield means some lines are blocked. Trains running between these stations may be delayed by up to 30 minutes, cancelled or revised.

Disruption is expected until the end of the day.

CrossCountry customer advice:

Your ticket can be used at no extra cost on the following services:

• The two CrossCountry services operating before and after your cancelled service

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost

Unfortunately, any seat reservations will not be carried over to another train, but Coach B, H and L are unreserved coaches on CrossCountry services (where available) so please head to them.

Northern customer advice:

How does this affect my journey?

Train services are unable to run between New Mills Central and Sheffield (in both directions).

What should I do?

You can travel on the next Northern service to your destination, where available.

You can also travel on TransPennine Express services at no extra cost between Sheffield and Manchester Piccadilly.

Please note that other train operators may also be affected by disruption – please check your whole journey before travelling.

Northern train ticket restrictions have been lifted in the affected areas, including Advance and Peak restrictions, during this disruption. Restrictions will be reinstated once the disruption ends.

TransPennine Express customer advice:

Rail replacement road transport is operating in both directions between Manchester Piccadilly and Sheffield.

Trains are still operating between Liverpool and Manchester, if travelling beyond Manchester towards Sheffield and Cleethorpes please see station staff for onward road transport.

Customers travelling to / from Stockport please see station staff for onward road transport.

If the train you have a ticket for is cancelled, you can travel on any TransPennine Express, Northern, or East Midlands Railway service within the two hours before or after your cancelled service.

If you require any connecting services, please check information screens or speak to a member of staff.

Please note that other train operators may also be experiencing disruption today.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.