Lines reopened: disruption between Glasgow Central / Lockerbie and Edinburgh expected until 18:00 

Route(s) affected

Avanti West Coast between London Euston and Edinburgh

ScotRail between Glasgow Central and Edinburgh

TransPennine Express between Manchester Airport and Edinburgh

Description

The emergency services have completed their work following an earlier incident where a person was hit by a train. This has allowed all lines between Glasgow Central / Lockerbie and Edinburgh to reopen. Whilst service recovers, trains running between these stations via Carstairs and Shotts may still be cancelled, delayed by up to 60 minutes or revised.

Disruption is expected until 18:00.

A visual disruption map video is available.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Avanti West Coast customer advice:

You may use your ticket at no extra cost on the following services:

• CrossCountry between Birmingham New Street and Edinburgh

• LNER between London Kings Cross and Edinburgh

• ScotRail between Glasgow Queen Street and Edinburgh

If your train is cancelled, your ticket is valid on one of the two Avanti West Coast services immediately before your booked train, or one of the two immediately after.

If you no longer wish to travel because your train is delayed or cancelled, you can request a full refund from where you bought your ticket.

ScotRail customer advice:

You may use your ticket at no extra cost on JMB Coaches service 41 between Hamilton and Lanark.

You may use your ticket to travel on the following alternative routes at no extra cost:

• Glasgow Central to Lanark for Uddingston and Bellshill.

• Glasgow Central to Motherwell to connect in with local buses to Holytown, Hartwood and Shotts

• Glasgow Queen Street to Edinburgh via Cumbernauld, Falkirk High and Bathgate

If you have had to drive to another station your ticket will be valid to collect your car on your return journey. Speak to a member of staff to validate your ticket.

One bus between Haymarket and Glasgow Central via Shotts arriving at approximately 16:30.

Further rail replacement transport has been requested to operate as between Glasgow Central and Haymarket via Shotts. Further details will follow once confirmed.

TransPennine Express customer advice:

• Avanti West Coast between Wigan North Western / Preston and Carlisle

• CrossCountry between York and Edinburgh

• LNER between York and Edinburgh

• Northern between Manchester Airport and Manchester Piccadilly / Preston, between Liverpool Lime Street and Wigan North Western, between Manchester Piccadilly and Bolton

• ScotRail between Glasgow Central and Edinburgh

• TransPennine Express between Manchester Airport and Carlisle, between Liverpool Lime Street / Manchester Piccadilly and York, between Liverpool Lime Street and Wigan North Western, and also between between Newcastle and Edinburgh

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.