Issue resolved: disruption between London Paddington and Reading expected until 12:45 

Route(s) affected

Elizabeth line between Abbey Wood and Maidenhead / Reading

Great Western Railway between London Paddington and Reading / Didcot Parkway / Oxford / Newbury / Frome / Bristol Temple Meads / Worcester Shrub Hill / Great Malvern / Hereford / Cheltenham Spa / Cardiff Central / Swansea / Carmarthen / Weston-super-Mare / Taunton / Exeter St Davids / Paignton / Plymouth / Penzance

Description

Following a vehicle striking a bridge in the Langley area, all lines have now reopened. Whilst service recovers, trains running between London Paddington and Reading may be cancelled, delayed by up to 25 minutes or revised.

Disruption is now expected until 12:45.

Elizabeth line customer advice:

You can use your ticket at no extra cost on the following:

• Great Western Railway services between London Paddington and Reading

• London Buses between Paddington and Heathrow Terminals / West Drayton

• London Underground services via any reasonable route

• South Western Railway services between London Waterloo and Reading

Alternative London Bus routes during disruption

You should allow extra time to complete your journey as the bus journey will be slower than the train. You may need to change buses or travel via a major interchange. Check live information before you travel as routes, stops and road conditions and congestion can change at short notice.

West London

(Paddington / Heathrow and Reading)

A key tip is to travel towards Ealing Broadway or Hayes & Harlington for further connections. Key routes include:

Ealing Broadway:

• 207 or SL8 towards West Ealing / Hanwell / Southall

• SL8 towards Acton & 266 to Acton Main Line

Southall:

• SL8 towards Ealing Broadway

• 105 towards Heathrow Terminals or 195 towards Hayes & Harlington

Hayes & Harlington:

• SL9 & 278 towards Heathrow Central & 350 towards Heathrow Terminal 5

• 195 towards Southall

Heathrow Terminals:

• 105 (from Terminals 2/3) or 482 (Terminals 4/5) to Southall

• SL9 (from Terminals 2/3) or 350 (Terminals 5) to Hayes & Harlington and West Drayton

West Drayton area:

• 222/U1 to Uxbridge for Underground connections

• 350 to Hayes and Harlington and Heathrow Terminal 5

Slough area:

• 81 to Hounslow for Underground connections

• 702 (non-TfL bus) towards Hammersmith and Victoria

• Carousel Buses route 103: Slough - Langley (Harrow Market)

• First Bus route 7: Slough - Langley (Harrow Market) - Heathrow T5

• First Bus route 3: Slough - Langley - Uxbridge

Note on Langley (Harrow Market) - The Langley "Harrow Market" bus stop is a short distance from the station bus stop, close to the town centre, and more likely to be used by customers than the station bus stop.

Great Western Railway customer advice:

You can use your ticket at no extra cost on Elizabeth line services between London Paddington and Reading.

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

Consider postponing your journey until our service returns to normal.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.