Residual disruption between London Paddington and Reading expected until 12:00 

Route(s) affected

Elizabeth line services between London Paddington and Reading

Great Western Railway services to / from London Paddington

Description

The points failure at Slough has now been rectified. However, trains between London Paddington and Reading may be still delayed by up to 15 minutes, cancelled or revised to only complete part of their journey as the service recovers.

Disruption is expected until 12:00.

There are a number of different options available to help you complete your journey. Please check your whole journey using the National Rail real-time Journey Planner as some of the alternative routes listed below that you can use your ticket on may also be affected by this disruption.

Great Western Railway customer advice:

Your ticket can be used at no extra cost on the following services:

• Elizabeth line services between London Paddington and Reading (please note, these services are also affected)

• Chiltern Railways between London Marylebone and Oxford

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.