Disruption between London Paddington and Heathrow Airport / Reading expected until 11:30 

Route(s) affected

All Great Western Railway routes to / from London Paddington

Heathrow Express between London Paddington and Heathrow Terminal 5

Description

A fault with the signalling system between London Paddington and Heathrow Airport / Reading means that fewer trains are able to run on some lines. As a result, trains running between these stations may be cancelled in full, delayed by up to 30 minutes or revised to terminate at a different station on their route.

Disruption is expected until 11:30.

Customer advice:

You should continue to travel as normal and catch your intended train.

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

If you miss a connection as a result of being delayed, you can use your ticket, at no extra cost, on the next available train.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.