Disruption between Crewe and Stafford expected until 17:00 

Route(s) affected

between Crewe and Stafford

Description

Following damage to the overhead electric wires between Crewe and Stafford some lines have now reopened. However, this incident is still ongoing and as a result, trains running between these stations may be cancelled, delayed by up to 60 minutes, revised or diverted via Stoke-on-Trent.

Disruption is expected until 17:00.

A visual disruption map video is available.

Avanti West Coast customer advice:

Trains may be diverted via Stoke-on-Trent.

You can use your ticket at no extra cost on:

• East Midlands Railway services between Stoke-on-Trent and Crewe in both directions

• Northern services between Crewe and Manchester Piccadilly in that direction only

• Transport for Wales services between Crewe and Manchester Piccadilly in that direction only

If your train is cancelled, your ticket is valid on one of the two Avanti West Coast services immediately before your booked train, or one of the two immediately after.

If you no longer wish to travel because your train is delayed or cancelled, you can request a full refund from where you bought your ticket.

London Northwestern Railway customer advice:

Rail replacement transport will operate between Crewe and Stafford until 16:00 in both directions. Some buses will operate between Crewe and Stafford via Stoke-on-Trent. Please note, journey times will be extended when using rail replacement transport.

You can use your ticket at no extra cost on the following:

• Avanti West Coast services between Crewe and Rugby, in both directions, until 15:00

• CrossCounty services between Stafford and Wolverhampton, in both directions, until 16:00

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.