Major disruption between Crewe / Stoke-on-Trent and Stafford expected until 15:00 

Route(s) affected

Avanti West Coast between Glasgow Central / Edinburgh / Manchester Piccadilly / Liverpool Lime Street / Holyhead / Chester and London Euston

CrossCountry between Manchester Piccadilly and Bristol Temple Meads / Bournemouth

London Northwestern Railway Liverpool Lime Street and Birmingham New Street and also between Crewe and Stafford / London Euston

Lumo between Stirling and London Euston

Description

Emergency services are dealing with an incident between Crewe / Stoke-on-Trent and Stafford meaning all lines are closed. As a result, trains between these stations may be cancelled, delayed by up to 60 minutes or diverted.

Major disruption is expected until 15:00.

A visual disruption map video is available.

There are a number of different options available to help you complete your journey. Please check your whole journey using the National Rail real-time Journey Planner as some of the alternative routes listed below that you can use your ticket on may also be affected by this disruption.

Avanti West Coast customer advice:

Some services may be diverted to run via Stoke-on-Trent.

You can use you ticket at no extra cost on the following services:

• London Northwestern Railway services between Liverpool Lime Street and Rugby via Crewe and Birmingham New Street

• Transport for Wales services between Crewe and Birmingham New Street via Shrewsbury

Rail replacement buses will operate between Crewe / Stoke-on-Trent and Stafford.

If your train is cancelled, your ticket is valid on one of the two Avanti West Coast services immediately before your booked train, or one of the two immediately after.

If you no longer wish to travel because your train is delayed or cancelled, you can request a full refund from where you bought your ticket.

CrossCountry customer advice:

You can use you ticket at no extra cost on the following services:

• Avanti West Coast between Manchester Piccadilly and Stoke-on-Trent

• Transport for Wales between Manchester Piccadilly and Crewe

• Northern between Manchester Piccadilly and Crewe / Stoke-on-Trent

• East Midlands Railway between Crewe and Stoke-on-Trent

• West Midlands Metro between Wolverhampton and Birmingham New Street

If your CrossCountry train is cancelled, you may use your ticket on CrossCountry services operating two hours before or two hours after your cancelled service.

Road transport has been requested to shuttle between Stoke-on-Trent and Stafford. This has not been confirmed yet.

London Northwestern Railway customer advice:

You can use you ticket at no extra cost on the following services:

• Avanti West Coast between Liverpool Lime Street and Rugby via Crewe and Birmingham New Street

• CrossCountry:

  • between Birmingham New Street and Tamworth / Nuneaton

  • between Stoke-on-Trent and Tamworth

• Transport for Wales between Crewe and Birmingham New Street

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.